Front Office Manager

Job description

LOK KALAYAN NIDHI LIMITED

Verified

Front Office Manager

₹13000 – ₹18000 / Monthly

Location

Kharagpur, West Bengal

Experience Required

Fresher

Education Required

12th Standard / PUC

Gender

Both

Work mode

Full time

Shift

Day Shift

Days of work

6 Days/week

Incentives

Other Requirements

Aadhaar Card

Bank Proof

Education Proof

Job Description

Front Office Manager – Job Description

A Front Office Manager is responsible for overseeing the front desk operations, ensuring excellent customer service, and managing the reception team in places like hotels, hospitals, or corporate offices.

Key Responsibilities

Supervise daily front office/reception operations

Manage and train front desk staff

Ensure smooth check-in and check-out processes (in hotels)

Handle customer inquiries, complaints, and special requests

Maintain high standards of customer service

Coordinate with other departments (housekeeping, sales, admin)

Manage reservations, bookings, and schedules

Monitor staff performance and prepare reports

Ensure proper record-keeping and billing

Required Skills

Strong communication and interpersonal skills

Leadership and team management ability

Customer service excellence

Problem-solving and decision-making skills

Organizational and multitasking abilities

Basic computer and management software knowledge

Qualifications

Bachelor’s degree in Hospitality, Business Administration, or related field

Experience in customer service or front desk roles (2–5 years preferred)

Salary (India approx.)

Entry-level: ₹2.5 – ₹4 LPA

Experienced: ₹4 – ₹8+ LPA

Workplaces

Hotels & resorts

Hospitals

Corporate offices

Airlines & travel companies

Career Growth

Assistant Front Office Manager

Front Office Manager

Operations Manager

Hotel/General Manager

Simple Explanation

A Front Office Manager is the person who:

👉 Manages the reception/front desk

👉 Ensures customers are happy

👉 Leads the front office team

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